Contact information

CONTACT INFORMATION

Last updated: 11 September 2026

We’re here to help.

If you have any questions about an order, delivery, returns, refunds, products or our website, please contact the Ukerbourne customer service team using the details below.

Customer Service

Store: Ukerbourne
Website: Ukerbourne.store
Email: info@Ukerbourne.store

For the quickest assistance, please contact us by email.

When contacting us about an existing order, please include your order number and the email address used when placing the order.

Order Enquiries

For questions regarding:

  • order status;

  • delivery;

  • tracking;

  • order changes;

  • incorrect items;

  • damaged products; or

  • missing parcels,

please contact:

info@Ukerbourne.store

Returns and Refunds

For questions about:

  • returns;

  • cancellations;

  • refunds;

  • faulty items;

  • damaged items; or

  • exchanges,

please contact:

info@Ukerbourne.store

Please include your order number and relevant details about your request.

Where appropriate, we may ask for photographs or additional information to help us resolve the issue.

Product Enquiries

If you need assistance with:

  • sizing;

  • colours;

  • product details;

  • materials;

  • availability; or

  • other product-related questions,

please contact:

info@Ukerbourne.store

Business Information

Trading Name: Ukerbourne
Website: Ukerbourne.store
Email: info@Ukerbourne.store

Response Times

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may be longer during weekends, UK public holidays, promotional periods or periods of unusually high customer demand.

Complaints

If you wish to make a complaint regarding your order or our service, please contact:

info@Ukerbourne.store

Please include as much relevant information as possible so that we can review your complaint efficiently.

We aim to handle complaints fairly and within a reasonable period.

Important Notice

Please ensure that any contact details you provide to Ukerbourne are accurate and up to date.

For security purposes, we may need to verify certain order information before discussing or making changes to an order.

Nothing on this Contact Information page affects your statutory rights under UK consumer law.

Contact Ukerbourne

Ukerbourne
Website: Ukerbourne.store
Email: info@Ukerbourne.store

We look forward to assisting you.