Shipping policy
SHIPPING POLICY
Last updated: 11 September 2026
Thank you for shopping with Ukerbourne.
This Shipping Policy explains the delivery options, estimated delivery times and other important information relating to orders placed through Ukerbourne.store.
Store: Ukerbourne
Website: Ukerbourne.store
Email: info@Ukerbourne.store
1. Delivery Options
We currently offer the following delivery options:
Free Standard Delivery
Estimated delivery time: 5–12 business days
Cost: Free
Our Free Standard Delivery option is available at no additional delivery charge.
Express Delivery
Estimated delivery time: 5–8 business days
Cost: Paid
The applicable Express Delivery charge will be clearly displayed at checkout before you complete your purchase.
You will always have the opportunity to review the delivery method and any applicable delivery charge before placing your order.
2. Business Days
For the purposes of this Shipping Policy, “business days” generally means Monday to Friday, excluding UK public and bank holidays.
Delivery times are expressed in business days unless otherwise stated.
3. Estimated Delivery Times
Estimated delivery times are:
Free Standard Delivery: 5–12 business days
Express Delivery: 5–8 business days
These timeframes are delivery estimates unless we expressly agree with you that a particular delivery date or period is guaranteed.
We will take reasonable steps to ensure that orders are delivered within the delivery option selected at checkout.
4. Delivery Charges
Free Standard Delivery is provided free of charge.
Express Delivery is a paid delivery service.
The exact Express Delivery charge applicable to your order will be shown clearly during checkout before you place your order.
No mandatory delivery charge will be added without being disclosed to you before completion of your purchase.
5. Order Confirmation
After placing an order, you will receive an order confirmation using the contact details provided during checkout.
Please check your order information carefully and contact us as soon as possible if you notice an error.
6. Dispatch and Tracking
Where tracking is available for your shipment, tracking information will be provided after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives the parcel.
Please ensure that the email address and other contact information provided at checkout are correct.
7. Delivery Address
You are responsible for providing a complete and accurate delivery address when placing your order.
Please carefully check:
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recipient name;
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house or building number;
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street name;
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flat or unit number, where applicable;
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town or city;
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postcode; and
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any other information necessary for successful delivery.
If you notice an error in your delivery address, contact us as soon as possible at:
We will try to assist where reasonably possible, but we may not be able to change an address after an order has been dispatched.
8. Failed Delivery Attempts
If a delivery cannot be completed, the carrier may:
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attempt delivery again;
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leave instructions for redelivery;
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deliver the parcel to an authorised collection point; or
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return the parcel to the sender.
The options available will depend on the carrier and the circumstances of the delivery.
Please follow any instructions provided by the delivery carrier.
9. Delivery Delays
Although we aim to deliver orders within the stated estimated delivery periods, occasional delays may occur.
Possible causes may include carrier disruption, severe weather, public holidays, high seasonal demand, customs procedures where applicable, incorrect delivery information or other circumstances affecting transportation.
Where a delay occurs, this does not remove any statutory rights you have under UK consumer law.
If your order has not arrived within the expected delivery period, please contact:
and include your order number.
10. Your Rights if Delivery Is Late
Your statutory rights relating to delivery remain unaffected by this Shipping Policy.
Where an agreed delivery period is not met, you may have rights under UK consumer law.
In certain circumstances, including where delivery by an agreed date was essential, you may have the right to treat the contract as ended if the goods are not delivered on time.
In other circumstances, you may be entitled to specify an appropriate additional period for delivery. If the goods are still not delivered within that period, you may have the right to cancel the relevant contract.
Nothing in this Shipping Policy restricts those statutory rights.
11. Lost Parcels
If tracking information indicates that your parcel may have been lost, or your order has not arrived within a reasonable period, please contact us at:
Please provide your order number and any relevant delivery information.
We will investigate the matter and provide an appropriate remedy where required.
12. Damaged Parcels
If your parcel or products arrive damaged, please contact us as soon as reasonably possible.
Where possible, please provide:
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your order number;
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photographs of the parcel;
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photographs of the damaged item; and
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a brief description of the problem.
Any request for photographs is intended to help us investigate the issue and does not limit your statutory consumer rights.
13. Incorrect Items
If you receive an incorrect item, please contact:
We will review the issue and arrange an appropriate solution.
You will not be required to bear reasonable return costs where goods have been supplied incorrectly and the law requires us to bear those costs.
14. Multiple-Item Orders
Where an order contains multiple products, the products may occasionally arrive separately.
If your order is split into more than one shipment, you may receive separate tracking information.
You will not be charged an additional delivery fee merely because we choose to divide one order into multiple parcels after the order has been placed.
15. Risk During Delivery
Ukerbourne remains responsible for the goods during delivery until they come into the physical possession of you, or a person identified by you to receive them, subject to applicable UK law.
Different rules may apply where you independently arrange delivery through a carrier that was not offered by Ukerbourne.
16. Delivery Restrictions
Availability of delivery services may depend on the destination entered during checkout.
If we are unable to deliver to the address provided, we will notify you and, where appropriate, cancel the affected order and refund any payment due.
We will not knowingly accept payment for an order that we are unable to fulfil without providing an appropriate remedy.
17. Changes to Delivery Information
We may update our delivery services, carriers or future delivery charges from time to time.
Any changes will apply to future orders and will not retrospectively alter the delivery terms agreed for an order already accepted by us.
18. Returns
Shipping and delivery are separate from your rights concerning returns and refunds.
For information about cancelling an order after purchase, returning goods, faulty products or receiving a refund, please see our Return & Refund Policy.
19. UK Consumer Rights
Nothing in this Shipping Policy excludes or limits rights available to consumers under applicable UK law.
Where applicable, this policy is intended to operate consistently with the Consumer Rights Act 2015 and other relevant UK consumer protection legislation.
If any part of this policy conflicts with mandatory consumer law, the applicable statutory rights will take priority.
20. Contact Us
If you have any questions about delivery or an existing order, please contact:
Ukerbourne
Website: Ukerbourne.store
Email: info@Ukerbourne.store
When contacting us about an existing order, please include your order number whenever possible.