TERMS OF SERVICE

Last updated: 11 September 2026

Welcome to Ukerbourne.

These Terms of Service (“Terms”) govern your use of Ukerbourne.store and any purchase you make through our website.

Please read these Terms carefully before using our website or placing an order.

Throughout these Terms, “Ukerbourne”, “we”, “us” and “our” refer to:
Trading Name: Ukerbourne
Website: Ukerbourne.store
Email: info@Ukerbourne.store

By accessing our website or purchasing products from us, you agree to these Terms.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

1. About Ukerbourne

Ukerbourne is an online menswear retailer operating through Ukerbourne.store.

Our website allows customers to browse and purchase products offered by us online.

If Ukerbourne is a trading name rather than the legal name of the business operating the website, the legal entity responsible for your contract must be identified in the business information above.

2. Eligibility to Place an Order

You must have legal capacity to enter into a binding contract in order to place an order through our website.

By placing an order, you confirm that the information you provide to us is accurate, complete and current.

You are responsible for ensuring that the delivery address, contact details and payment information submitted with your order are correct.

3. Products

We take reasonable care to ensure that product descriptions, images, colours, measurements and specifications displayed on our website are accurate.

However, colours may appear slightly different depending on your device, display settings, lighting and other technical factors.

Packaging may also differ from that shown on the website where this does not materially affect the product.

Any material characteristics of a product will be described on the relevant product page.

All products are subject to availability.

4. Product Availability

Adding an item to your basket does not reserve the product.

Products remain subject to availability until your order has been accepted by us.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, cancel the affected product or order and refund any amount already paid for it.

We will not substitute a materially different product without your agreement.

5. Placing an Order

Before completing your purchase, you will have an opportunity to review your order and correct errors.

The checkout process will display the products selected, relevant prices, delivery options and any applicable charges before you place your order.

The final checkout action will make it clear that placing the order creates an obligation to pay.

When you place an order, you are offering to purchase the selected products subject to these Terms.

6. Order Confirmation and Contract Formation

After you place an order, we may send you an order acknowledgement confirming that we have received your order.

An acknowledgement of receipt does not necessarily mean that your order has been accepted.

Unless we expressly state otherwise, the contract between you and Ukerbourne is formed when we send you confirmation that your order has been accepted or dispatched.

If we cannot accept your order, we will notify you and will not charge you or will refund any payment already taken.

We may be unable to accept an order for reasons including:

• a product being unavailable;

• payment not being authorised;

• incorrect pricing or product information;

• restrictions affecting delivery;

• suspected fraudulent or unlawful activity; or

• circumstances where accepting the transaction would breach applicable law.

7. Prices

Product prices will be displayed in Pounds Sterling (£) unless clearly stated otherwise.

Prices shown to UK consumers will include applicable taxes where required by law.

Any delivery charges or other mandatory charges will be disclosed before you place your order.

We will not introduce unavoidable mandatory charges only at the final stage of checkout where doing so would be misleading or unlawful.

Prices may change from time to time, but a change will not normally affect an order that we have already accepted.

8. Pricing Errors

We take reasonable care to ensure that prices displayed on our website are correct.

If we discover an obvious pricing error before accepting your order, we may contact you and give you the opportunity to purchase the product at the correct price or cancel the order.

We will not attempt to rely on this provision in a manner that unfairly restricts your statutory rights.

9. Payment

Available payment methods will be displayed during checkout.

Payment must be made using an accepted payment method.

You confirm that you are authorised to use the payment method provided.

Payments may be processed by third-party payment service providers.

We may carry out or facilitate reasonable payment verification and anti-fraud checks.

Your payment information will be handled in accordance with applicable data protection requirements and the policies of the relevant payment provider.

10. Delivery

Available delivery methods and applicable delivery charges will be displayed before your order is completed.

Further information is provided in our Shipping Policy.

Unless a different delivery period has been agreed with you, goods will be delivered within the period required by applicable UK consumer law.

Delivery estimates are estimates unless expressly agreed as a guaranteed delivery date.

You are responsible for providing a complete and accurate delivery address.

11. Delivery Delays

If delivery is delayed, we will deal with the order in accordance with your statutory rights.

Nothing in these Terms removes any right you may have to cancel a contract where delivery has not occurred within an agreed essential period or within any further period required by applicable law.

12. Risk in the Goods

Risk of loss or damage to goods will pass to you when you, or a person identified by you to receive the goods, takes physical possession of them, subject to applicable law.

Different rules may apply where you independently arrange a carrier that was not offered by us.

13. Ownership of Goods

Ownership of the goods will pass to you once we have received payment in full and the goods have been delivered, to the extent permitted by applicable law.

This does not affect the rules governing risk or your statutory consumer rights.

14. Right to Cancel Online Purchases

Consumers purchasing eligible goods online generally have a statutory right to cancel their contract without giving a reason.

For most eligible goods, you normally have 14 days after receiving the goods to notify us that you wish to cancel.

After notifying us, you will generally have a further 14 days to return the goods.

Certain statutory exceptions apply.

Full details about cancellations, returns, faulty goods and refunds are set out in our Return & Refund Policy.

Nothing in these Terms limits your statutory cancellation rights.

15. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer law.

Where you have a statutory right to a refund, our internal policies will not override or restrict that right.

Please contact:

info@Ukerbourne.store

for assistance with an eligible cancellation, return or refund.

16. Faulty, Damaged or Misdescribed Goods

Products supplied by Ukerbourne must comply with applicable consumer law.

Goods must, where applicable, be:

• of satisfactory quality;

• fit for their intended purpose; and

• as described.

If goods do not meet these requirements, you may have statutory rights to remedies including rejection, refund, repair, replacement or price reduction depending on the circumstances.

Nothing in these Terms excludes or limits those rights.

17. Promotions and Discount Codes

From time to time, Ukerbourne may offer promotions, promotional codes or special offers.

Additional terms may apply to a promotion and will be communicated when the promotion is offered.

Unless otherwise stated:

• promotional codes cannot be exchanged for cash;

• only valid codes may be redeemed;

• promotional conditions must be satisfied;

• a promotion may have an expiry date; and

• promotions may be limited to selected products.

Promotional terms will not override statutory consumer rights.

We will not advertise promotions, discounts or reference prices in a misleading manner.

18. Gift Cards and Store Credit

If Ukerbourne offers gift cards or store credit, separate conditions may apply and will be displayed when they are purchased or issued.

Nothing in those conditions will remove statutory rights relating to products subsequently purchased.

19. Website Availability

We aim to keep Ukerbourne.store available and operating correctly.

However, we do not guarantee that the website will always be available without interruption.

We may temporarily restrict access where reasonably necessary for maintenance, security, technical updates or other operational reasons.

We will take reasonable steps to minimise unnecessary disruption.

20. Website Changes

We may update, modify or improve our website and its content from time to time.

We may also change the products available through the website.

Changes to the website will not remove rights you have in relation to an order already accepted by us.

21. Acceptable Use

You must not misuse our website.

You must not knowingly:

• introduce viruses, malicious software or harmful code;

• attempt unauthorised access to our website, servers or systems;

• interfere with the operation or security of the website;

• use automated systems in a manner that materially disrupts the website;

• use the website for fraudulent or unlawful purposes; or

• infringe the rights of Ukerbourne or any third party.

We may take reasonable action to protect our website, customers and systems from unlawful or harmful activity.

22. Intellectual Property

Unless otherwise stated, the content of Ukerbourne.store, including branding, logos, text, graphics, photographs, product images, designs, layouts and other materials, is owned by or licensed to Ukerbourne and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, commercially exploit, modify or republish protected website content without permission unless permitted by law.

23. Ukerbourne Branding

The Ukerbourne name, logos, visual identity and associated brand materials may be protected by trade mark, copyright and other intellectual property rights.

No licence to use Ukerbourne branding is granted merely because you access our website or purchase a product.

24. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, delivery providers or other services.

Where those services are operated independently, their own terms and privacy policies may apply.

We are not responsible for third-party content merely because our website provides a link to it.

This clause does not exclude any responsibility that cannot lawfully be excluded.

25. Reviews and User Content

If our website allows customers to submit reviews, comments, photographs or other content, the content must be genuine, lawful and must not infringe the rights of others.

You must not submit:

• fake or misleading reviews;

• content falsely presented as another customer's experience;

• defamatory or unlawful material;

• malicious content;

• content that infringes intellectual property rights; or

• material designed to manipulate ratings or customer perception.

Ukerbourne will not knowingly commission, publish or promote fake consumer reviews.

We may moderate or remove content where reasonably necessary to comply with the law or our website rules.

26. Our Responsibility to You

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence where liability cannot lawfully be excluded;

• fraud or fraudulent misrepresentation;

• breaches of statutory consumer rights; or

• any other liability that cannot legally be excluded or restricted.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill where applicable.

We are not responsible for losses that were not reasonably foreseeable, subject always to your statutory rights.

27. Business Losses

If you are purchasing as a consumer, Ukerbourne products are supplied primarily for private and personal use.

Subject to applicable law, we are not responsible for purely commercial losses suffered because products purchased as a consumer are subsequently used for business purposes.

This clause does not affect liability that cannot legally be excluded.

28. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by circumstances genuinely outside our reasonable control where the law permits.

We will nevertheless take reasonable steps to minimise the effect of such circumstances.

Your statutory rights, including any rights relating to delayed delivery or cancellation, remain unaffected.

29. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy and applicable UK data protection law.

Our Privacy Policy explains how we collect, use, store and otherwise process personal information.

Please review the Privacy Policy before using our website.

30. Cookies

Ukerbourne.store may use cookies and similar technologies.

Where consent is legally required for particular cookies or technologies, we will request that consent.

Further details will be provided in our Cookie Policy or cookie preferences tool.

31. Complaints

If you have a complaint about a product, an order or our service, please contact:

Email: info@Ukerbourne.store

We will aim to deal with complaints fairly and within a reasonable period.

Your right to pursue any legal remedy available to you is not affected by our complaints procedure.

32. Changes to These Terms

We may amend these Terms from time to time to reflect changes to our business, website or applicable law.

The version applicable to a purchase will generally be the version presented to you when the contract is formed.

We will not retrospectively change an existing consumer contract in a way that unlawfully disadvantages you.

The current version of these Terms will be published on Ukerbourne.store.

33. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated accordingly without unnecessarily affecting the validity of the remaining provisions.

34. No Waiver

If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.

35. Third-Party Rights

Unless expressly stated otherwise, these Terms are intended to govern the relationship between you and Ukerbourne.

Nothing in these Terms is intended to remove rights that another person may have under mandatory law.

36. Governing Law and Courts

These Terms and contracts made through Ukerbourne.store are governed by applicable UK law.

If you are a consumer resident in the United Kingdom, nothing in these Terms deprives you of any mandatory protections available under the law applicable to you.

Consumers may bring proceedings in the courts available to them under applicable law, including, where appropriate, the courts of England and Wales, Scotland or Northern Ireland.

37. Statutory Rights

Nothing in these Terms affects your statutory consumer rights.

These Terms are intended to operate consistently with applicable UK legislation, including, where relevant:

• the Consumer Rights Act 2015;

• the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

• the Electronic Commerce (EC Directive) Regulations 2002;

• the Digital Markets, Competition and Consumers Act 2024;

• applicable UK data protection legislation; and

• other mandatory UK legislation relevant to the transaction.

If any part of these Terms conflicts with mandatory consumer law, the mandatory law will prevail.

38. Contact Information

If you have questions about these Terms, please contact:

Ukerbourne
Website: Ukerbourne.store
Email: info@Ukerbourne.store